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Returns and Refunds

 

Warranty and Return Policy

Our company is not responsible if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.

Our company is not responsible if the customer ordered wrong items by mistake either. In this case customer is eligible to receive a refund excluding shipment cost.

Our company is not responsible for damaged packages or those shipped back to us for the reason the designated courier service fail to deliver the package to the given destination address (after several attempts to deliver your package due to your absence).

If the customer receives damaged parcel, there are some requests that should be done by the recipient:

  1. report the damage to the delivery company and make photos of damaged items/parcel
  2. make a claim to the courier for the damaged items/parcel on the same amount that was declared in the invoice
  3. refuse to pay the freight cost
  4. request delivery company to resend the goods with free freight cost

Our warranty does not cover risks of product's damage or loss within the responsibility of delivery company. For this reason, please check the parcel right on receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible for any faults discovered after you confirmed the receipt. If your package is lost by the delivery company, you should claim them directly. However, take into consideration that they will compensate the lost products only within the amount at risk indicated in the invoice according to your request. Expenses for shipping of the defected equipment both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product.



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